In case of the misfortune of having a claim whilst abroad, we will be there to assist you when you need us.  

Please find following the list of documents which should be presented in the event of a claim:  

Damage to luggage, delay of luggage, lost luggage and damage to items:

• Original tickets or e-tickets or travel itinerary
• Luggage tags
• Boarding passes
• Property Irregularity Report - in case of damage to luggage
• Delay Delivery Report – in case of delay of luggage
• Airline Declaration of Lost luggage – in case the luggage is lost
• Original receipts or list of items damaged or missing from luggage
• Keep the damaged luggage as we may ask for it

Stolen or lost items or money:

• Original tickets or e-tickets or travel itinerary
• Police report
• Original receipts of stolen or lost item/s
• Proof of ownership of missing items (such as receipts, guarantees, chargers, manuals, boxes and the like)

Cancellation of flight:

• Original tickets or e-tickets or travel itinerary
• Detailed medical report if the journey is cancelled due to health reasons
• Invoices or receipts of all prepaid expenses
• Notify immediately the travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline

Medical expenses:

• Medical report
• Original related receipts

Delays:

• Original tickets or e-tickets or travel itinerary
• Original confirmation of delay from airline