Complaints Procedure  

Elmo Insurance Limited is committed to provide you with the highest level of service however if you are not satisfied with our services please refer the matter to our Complaints Officer at:  

Address:              Elmo Insurance Limited
                              Abate Rigord Street,
                              Ta’ Xbiex,
                              XBX 1111
                              Malta  

Tel:                       +356 2343 0000  

Email:                    complaintsofficer@elmoinsurance.com

Your complaints will be acknowledged by our Complaints Officer and a response will be sent to you within a maximum time period of ten working days.  

In the event that your complaint remains unresolved, you may also write to the Consumer Complaints Manager at the Malta Financial Services Authority. This will not prejudice any rights you may have at law including any right to institute legal proceedings.   

You may also seek assistance from the Malta Insurance Association with whom this company is affiliated.